Refund policy

DIREITO DE LIVRE RESOLUÇÃO
Tens 14 dias a contar da recepção da encomenda para desistir da compra, sem
teres de dar qualquer justificação. É um direito previsto na lei portuguesa e
europeia, e não depende de o produto ter algum defeito.

Para exercer esse direito, basta enviares um email para [O TEU EMAIL] a dizer
que queres devolver. Não precisas de formulário nem de motivo.

COMO DEVOLVER
1. Escreve-nos para [O TEU EMAIL] com o número da encomenda
2. Enviamos-te as instruções e a morada de devolução
3. Devolves o produto em condições de ser revendido, com a embalagem original

Os custos do envio de devolução são da tua responsabilidade, excepto se o
produto chegou com defeito ou trocado — nesse caso pagamos nós.

REEMBOLSO
Devolvemos o valor total, incluindo os portes de envio originais, no prazo
máximo de 14 dias após recebermos o produto de volta. O reembolso é feito
pelo mesmo meio de pagamento que usaste.

PRODUTOS COM DEFEITO
Se o produto chegar avariado ou avariar durante o período de garantia legal
de conformidade, tens direito a reparação, substituição, redução do preço ou
resolução do contrato, nos termos do Decreto-Lei n.º 84/2021. Escreve-nos com
uma foto ou vídeo do problema e resolvemos.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ar.007.76@gmail.com. Please note that returns will need to be sent to the following address: [Rua Herois do ultramar n 8 c cv D 2775-774 Carcavelos ] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ar.007.76@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ar.007.76@gmail.com.